1. Cancelling renewal
A subscription can be cancelled at any time through Manage subscription in COT Terminal. Cancellation normally takes effect at the end of the current paid billing period. Access remains available until that date.
2. Refund requests
Payments are generally non-refundable once a billing period has begun, except where mandatory consumer law requires otherwise or where a duplicate charge or confirmed technical billing error occurred. Requests should be sent promptly to support@cotterminal.com with the account email and payment date.
3. EU/EEA consumers
Consumers may have a statutory right to withdraw from a distance contract within 14 days. By purchasing and requesting immediate access, the user asks for performance of the digital service to begin immediately. Any applicable payment for service already supplied, waiver or loss of withdrawal rights will be assessed under mandatory law and the consent presented at checkout. Statutory rights are not excluded by this policy.
4. Failed cancellation or service issue
If the customer portal was unavailable or cancellation did not process correctly, contact us without delay. We will review Stripe records and correct verified errors.
5. Processing
Approved refunds are returned through Stripe to the original payment method. Bank processing time is outside our control.